Refund and Returns Policy

Refund & Cancellation Policy

Last Updated: September 2026

At Megha Smart Solutions, we aim to provide reliable electronics components and hardware products to our customers. We understand that sometimes an order may need to be cancelled or a product may need to be returned.

Please read the following policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

To request a cancellation, contact us as soon as possible with your order number and registered contact details.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If cancellation is accepted before dispatch, the eligible amount will be refunded through the original payment method or another appropriate payment method.

2. Cancellation by Megha Smart Solutions

We reserve the right to cancel an order in circumstances including:

• Product becoming unavailable

• Incorrect product pricing or information

• Inventory discrepancies

• Incorrect or incomplete customer information

• Suspected fraudulent transactions

• Shipping restrictions

• Technical or payment-related issues

• Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by us, the eligible amount will be refunded.

3. Return Eligibility

A product may be considered for return where:

• The wrong product was delivered.

• The product received is damaged or defective.

• The product does not match the confirmed order.

• The product is otherwise eligible for return under the applicable product terms or law.

Customers should contact us promptly after receiving the product if there is an issue.

4. Damaged Products

Customers should inspect the package when it is delivered.

If the package or product appears damaged, customers should:

1. Take clear photographs of the package and product.

2. Keep the original packaging and accessories.

3. Contact Megha Smart Solutions as soon as possible.

4. Provide the order number and supporting photographs or videos where required.

The return or replacement request will be reviewed based on the available information.

5. Wrong Product Received

If you receive a product different from the product ordered, please contact us with:

• Order number

• Product details

• Photographs of the received product

• Packaging photographs, where applicable

After verification, we may arrange a replacement, return or refund as applicable.

6. Defective Products

If a product appears to be defective, customers should contact us with details of the issue.

Depending on the product, the resolution may include:

• Troubleshooting assistance

• Replacement

• Repair

• Manufacturer warranty support

• Refund, where applicable

Electronic products may require technical inspection before a replacement or refund is approved.

7. Non-Returnable Products

Due to the nature of certain electronics products, some items may not be eligible for return once supplied, opened, used, programmed, modified or customised.

This may include:

• Custom-made PCBs

• Custom-fabricated enclosures

• Specially configured products

• Products manufactured according to customer specifications

• Used or modified electronic components

• Products damaged due to improper installation or handling

• Products damaged due to electrical overload or incorrect voltage

• Products without original packaging or accessories, where those are required for return

Return eligibility will depend on the product and the circumstances of the request.

8. Custom Orders

Custom products are prepared according to customer-provided specifications.

Once production has started, cancellation may not be possible.

Custom products generally cannot be returned merely because the customer has changed their requirements or no longer needs the product, unless otherwise required under applicable law.

9. Refund Process

Once an eligible refund has been approved, the refund will normally be processed through the original payment method where possible.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

10. Shipping Charges

Original shipping charges may not be refundable where the return is due to reasons unrelated to an error or defect attributable to Megha Smart Solutions.

Where a product is confirmed to have been incorrectly supplied, damaged in transit or defective, the applicable return shipping arrangements will be determined on a case-by-case basis.

11. Exchange or Replacement

Where a replacement is approved, availability of the same product may be subject to stock availability.

If the same product is unavailable, we may provide an alternative resolution such as a refund, subject to the circumstances and applicable terms.

12. Warranty Products

Products covered by a manufacturer’s warranty may need to be processed according to the manufacturer’s warranty procedure.

Warranty claims may require:

• Invoice or order details

• Product photographs

• Serial number or batch information

• Description of the problem

• Technical inspection

Warranty coverage is subject to the manufacturer’s applicable terms.

13. Refund Exceptions

A refund may not be approved where an issue has resulted from:

• Incorrect installation

• Incorrect wiring

• Incorrect voltage or power supply

• Physical damage

• Water or liquid damage

• Modification or alteration

• Improper handling

• Normal wear and tear

• Use outside the manufacturer’s specifications

This does not limit any rights available to customers under applicable law.

14. How to Request a Return or Refund

Please contact us with:

Order Number:
Customer Name:
Product Name:
Reason for Return/Refund:
Photographs/Videos: Where applicable

Email: meghasmartsolutions@gmail.com
Phone: +91 9000796462

Our team will review the request and communicate the next steps.

15. Policy Changes

Megha Smart Solutions may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated revision date.